FAQ
General Information
How can I contact Wynn Depot about a product or general question?
Please email us at sales@wynninnovations.com
Do you charge sales tax?
Yes. Sales tax are added where applicable
Can I get a special order item?
Yes, please contact sales@wynninnovations.com for all sales related inquires
Can I pick up my order?
Yes, we can organize a pick up for you. Please contact our customer service team by email at sales@wynninnovations.com
Do you match price for large order?
Yes for larger orders, please contact sales@wynninnovations.com
What is your return policy?
Please see our shipping and returns policies here
Is Wynn Depot on any social media platform?
Yes, we are active on the major social media sites. Please follow us and stay tuned, you will be one of the first to know more about our latest and cutting-edge products on the market!
How much does shipping cost?
Shipping is charged by order value in three lanes: standard parcel, bulky items, and freight. Standard parcel shipping runs from $24.99 on orders under $50 down to $9.99 on orders of $300 or more. Bulky items and freight shipments are charged at higher rates. The exact amount is shown at checkout before you pay. Large or unusual shipments can be quoted on request at sales@wynninnovations.com.
When would I expect my order to arrive?
Orders ship directly from our U.S. distribution partners, and tracking is emailed as each shipment leaves. Ground parcels normally arrive 1 to 5 business days after they ship. Freight shipments (pallets, furniture, large equipment) typically arrive 3 to 10 business days after they ship. We ship to the 48 contiguous states; Alaska, Hawaii, and U.S. territories are quoted on request.
We received our order in multiple deliveries spread out over a few days. Is this typical?
Yes. Orders with several items often arrive in more than one shipment because items ship from different distribution centers. You will receive tracking for each shipment.
Where do you ship from?
Most items ship directly from national U.S. distribution centers, so a multi-item order may arrive in more than one shipment.
Return Policy
Unused, unopened items in their original packaging may be returned within 30 days of delivery with a Return Merchandise Authorization (RMA). Returns that are not the result of our error carry a 20% restocking fee, and the buyer pays return shipping. If we shipped the wrong item or it arrived damaged or defective, we cover return shipping and there is no restocking fee. For safety reasons, PPE, food, and other items listed in our Return and Refund Policy are not returnable.
Warranty Policy
Defective or incorrect items: email sales@wynninnovations.com with your order number and a photo if possible, and we will arrange the replacement or return at no cost to you. Manufacturer warranties apply to all products we sell.
How do I return my order?
Email sales@wynninnovations.com with your order number and the items you want to return. We will issue an RMA number and the return address. Returns without an RMA cannot be accepted.
Do I have to pay return shipping?
Only if the return is not our error. If we shipped the wrong item or it arrived damaged or defective, we cover return shipping.
When do I get my refund?
Once a return is received and inspected, refunds go to the original payment method within 10 business days. Purchase-order customers receive a credit memo.
How are refunds processed?
Refunds must be processed to the original payment method used. Unfortunately, we cannot provide any exceptions
What payment methods do you accept?
We accept Mastercard, Amex, Discover, Visa, wires and ACH payments. If you must pay by cheque, we can accommodate yet would much prefer electronic payments
Do you offer payment terms?
Yes, we can offer net 30 day payment terms on approved credit. Please contact sales@wynninnovations.com for all sales related inquires
Where are your products manufactured?
We hand selected our supply partners from all over the world based on their quality of product and reputation. We feature hundreds of local manufacturers too. You can sort by country of manufacturing &/or Brand Name on our catalog to be able to easily support the manufacturers that fit your values. We have selected the highest quality manufacturers and their products that adhere to our standards.
Having issues with ink and toner?
Having trouble installing or troubleshooting ink and toner cartridges? Download our guide here.
Where can I recycle my old office supplies and cleaning supplies?
All office supplies (such as writing instruments, binders and labels), can be recycled through purchasing a TerraCycle Office Supplies Zero Waste Box. All cleaning supplies and accessories can be recycled through purchasing a TerraCycle Cleaning Supplies and Accessories Zero Waste Box
Where can I recycle my old ink & toner cartridges and other Electronic E-Waste?
All used ink & toners can be recycled through purchasing a TerraCycle Ink & Toner Zero Waste Box. All Electronic E-Waste can be recycled through purchasing a TerraCycle E-Waste Zero Waste Box
For a free Do-It Yourself option, please mail your empty Ink & Toner cartridges to:
1320 U.S. 9 #5
Champlain, NY 12919
United States