Refund policy

Return and Refund Policy

Wynn Depot (Wynn Innovations LLC) sells to businesses, schools and government agencies, and most items ship directly from our distribution partners. Please read this policy before ordering.

Return window. Unused, unopened items in their original packaging may be returned within 30 days of delivery.

How to start a return. Email sales@wynninnovations.com with your order number and the items you wish to return. We will issue a Return Merchandise Authorization (RMA) and the return address. Returns without an RMA cannot be accepted.

Restocking and return shipping. Returns that are not the result of our error carry a 20% restocking fee and the buyer pays return shipping. If we shipped the wrong item or it arrived defective, we cover return shipping and there is no restocking fee.

Non-returnable items. Special-order and custom items, food and beverage, personal protective equipment, chemicals and hazardous materials, opened software, and items sold by the pallet or truckload are not returnable unless defective.

Damaged or missing items. Inspect every shipment on arrival. Report damage, shortages or incorrect items to sales@wynninnovations.com within 5 business days of delivery, with photos if possible, so we can file a carrier claim and send a replacement.

Refunds. Once a return is received and inspected, refunds go to the original payment method within 10 business days. Purchase-order customers receive a credit memo.

Cancellations. Orders may be cancelled at no charge before they ship. After shipment, the return policy above applies.

Questions: sales@wynninnovations.com or 530-906-4422.