Shipping & Returns

How much does shipping cost?
Shipping is charged by order value in three lanes: standard parcel, bulky items, and freight. Standard parcel shipping runs from $24.99 on orders under $50 down to $9.99 on orders of $300 or more. Bulky items and freight shipments (pallets, furniture, large equipment) are charged at higher rates. The exact amount is shown at checkout before you pay. Large or unusual shipments can be quoted on request at sales@wynninnovations.com.

When will my order arrive?
Orders ship directly from our U.S. distribution partners, and tracking is emailed as each shipment leaves. Ground parcels normally arrive 1 to 5 business days after they ship. Freight shipments typically arrive 3 to 10 business days after they ship and are delivered curbside on business days.

Where do you ship from?
Most items ship directly from national U.S. distribution centers. Orders with several items often arrive in more than one shipment because items ship from different distribution centers, and you will receive tracking for each.

Where do you ship to?
We ship to the 48 contiguous states. Alaska, Hawaii, and U.S. territories are quoted on request.

Return Policy
Unused, unopened items in their original packaging may be returned within 30 days of delivery with a Return Merchandise Authorization (RMA). Returns that are not the result of our error carry a 20% restocking fee, and the buyer pays return shipping. If we shipped the wrong item or it arrived damaged or defective, we cover return shipping and there is no restocking fee. For safety reasons, PPE, food, and other items listed in our Return and Refund Policy are not returnable.

How do I return my order?
Email sales@wynninnovations.com with your order number and the items you want to return. We will issue an RMA number and the return address. Returns without an RMA cannot be accepted.

Do I have to pay return shipping?
Only if the return is not our error. If we shipped the wrong item or it arrived damaged or defective, we cover return shipping.

When do I get my refund?
Once a return is received and inspected, refunds go to the original payment method within 10 business days. Purchase-order customers receive a credit memo.

Defective or incorrect items
Email sales@wynninnovations.com with your order number and a photo if possible, and we will arrange the replacement or return at no cost to you.